Terms of Service

1. Who these terms refer to

• Doer, we, us — COMPANY_NAME, registered in JURISDICTION at COMPANY_ADDRESS, and the website, mobile app and API it operates.
• Customer — someone who uses Doer to find and book a service.
• Doer (lower case), or provider — an independent business or individual who lists services on the platform and carries out the work.
• You — whichever of those you are. Some people are both, and the relevant rules apply to whichever role you are acting in at the time.

2. What Doer is, and what it is not

Doer is a marketplace. We list providers, let you compare them, carry messages between the two sides, and record what was agreed. That is the whole of what we supply.

We are not a party to the contract for the work. Providers on Doer are independent contractors, not our employees or agents. We do not set their prices, direct how they work, supervise a job, or guarantee its outcome. Any agreement about what will be done, when, and for how much, is between you and them.

This matters because it decides who is responsible when something goes wrong. If a job is done badly, your claim is against the provider who did it. Section 11 sets out what we are and are not liable for.

3. Your account

• You must be at least 18 to hold an account.
• The information you give us must be accurate, and you must keep it up to date. This is not administrative pedantry — a provider is dispatched to the address on the booking.
• One person, one account. Registering repeatedly to evade a suspension, to inflate a rating, or to defeat a limit is a breach of these terms.
• You are responsible for what happens under your account, so keep your password to yourself. Tell us promptly if you think someone else has it.
• You can close your account at any time. We may keep the records described in the privacy policy after you do.

4. Rules for providers

If you list services on Doer, you additionally agree that:

• You are legally entitled to do the work you offer, and you hold every licence, registration, qualification and insurance that the law of your country requires for it. This is your responsibility, not ours, and we do not verify it on your behalf unless your profile carries a verified badge saying we have.
• Your profile is true. Your name, your photo, your services, your prices and your portfolio must describe you and work you actually did.
• You are responsible for your own tax, and for any employees or subcontractors you send in your place.
• You will honour what you accept. A booking you accept is a commitment, and repeatedly accepting and then abandoning jobs is grounds for removal.
• You will not use contact details obtained through Doer for marketing, and you will not use them to take a customer off the platform in order to avoid its fees or its record of what was agreed.
• Where you operate as a business account and add team members, you remain responsible for what those team members do in your name.

A verified badge means we have checked the identity documents described on the verification page. It is a check on who somebody is. It is not a warranty of the quality of their work, and it should not be read as one.

5. Bookings, quotes and cancellations

• A booking request is an offer to the provider, not a confirmed job. It becomes an agreement when the provider accepts it, and a provider may decline or propose a different time.
• A request that is not answered expires. Nothing is owed by either side when it does.
• Prices shown on a profile are the provider's own, and are indicative until they accept the job. Where a service is priced by the hour, per visit, or by quotation, the final amount depends on the work, and should be agreed before it starts.
• Either side may cancel before the work begins. Where a provider has already incurred cost, they may ask you to cover it; whether you owe it is a matter between you and them.
• Repeated cancellation by either side may result in restriction of the account. A marketplace where acceptances mean nothing is of no use to the people on either side of it.

6. Payment

Payment for the work itself is arranged between the customer and the provider. Doer does not currently take payment for jobs, hold funds in escrow, or act as a payment agent for either side, and does not process refunds for work done.

Doer does charge providers for optional subscriptions, which unlock features described on the subscription page. Those are billed through Stripe, renew automatically for the period you chose, and can be cancelled at any time from your account. Cancelling stops the next renewal and leaves the current period running to its end; we do not refund part-used periods except where the law requires it.

Where a registration fee applies to provider verification, it is stated before you pay and covers the cost of carrying out the check, whatever its outcome.

7. What you post

You keep ownership of everything you upload — your photos, your descriptions, your reviews. By posting it you give us a non-exclusive, worldwide, royalty-free licence to host it, display it on the platform, and use it to promote the platform, for as long as you keep it posted. That licence ends when you delete the material, save for copies in backups and for anything already shown in a published review.

Only post what is yours to post. Uploading a photograph of somebody else's work as your own is a breach of these terms and, in most cases, of copyright.

You must not post, send or list anything that:

• is unlawful, fraudulent, or offered without a licence the law requires;
• is abusive, threatening, obscene, or targets somebody for who they are;
• impersonates another person or business;
• contains someone else's personal information, published without their agreement;
• is advertising unrelated to the service being offered, or an attempt to move the conversation to another platform to avoid these terms;
• is malware, or an attempt to probe, overload, scrape or reverse-engineer the service.

We may remove anything that breaks these rules, and suspend or close accounts that repeatedly do. Where we remove something you posted, we will tell you why unless the law prevents us.

8. Reviews and recommendations

• A review must describe a real experience with the provider it is about. Reviews bought, sold, traded, or written about a competitor are prohibited, and are the fastest route to losing an account.
• A rating tied to a booking can only be left after that booking is completed. A recommendation does not need a booking, but must still describe genuine first-hand experience.
• A provider cannot buy their way to a better score. Where a provider holds a subscription, they may approve or decline the free-text comment on a review before it is published, but the numeric score always counts towards their average immediately and cannot be moderated, suppressed or bought off.
• We may remove a review that breaches these terms. We do not remove a review merely because a provider dislikes it.

9. The public requests board

When you post what you need to the requests board, it is shown to providers in your country, and a shortened version is visible to the public. Do not include anything there you would not want a stranger to read: your full name, your exact address and your contact details are not published with it, and you should not put them in the text either.

A provider replying to a request makes an offer, not a contract. You are free to award the job to any of them, or to none. Replies expire with the post after 30 days.

10. The AI assistant

The assistant suggests providers, estimates what work might cost, and can draft a request for you. Its estimates are guidance, not quotations, and nothing it says binds us or any provider. It can be wrong. Check anything important with the provider before you rely on it.

Do not put sensitive personal information, card numbers or passwords into it. Use of the assistant may be limited by rate, by country, or by subscription, and those limits may change.

11. Our responsibility, and its limits

We are responsible for providing the platform with reasonable care and skill. We are not responsible for the work a provider does, for the conduct of any user, or for anything a user tells you. We do not warrant that any provider is suitable, qualified, insured, available or honest, beyond any check a verified badge explicitly represents.

We do not promise that the service will be uninterrupted or error-free. We may change, suspend or withdraw features, and will give reasonable notice before withdrawing one you pay for.

Where we are liable to you, our total liability arising out of or in connection with these terms is limited to the greater of the amount you paid us in the twelve months before the claim, or LIABILITY_CAP. We are not liable for loss of profit, loss of business, or any indirect or consequential loss.

Nothing in these terms excludes liability for death or personal injury caused by our negligence, for fraud, or for anything else that the law does not allow to be excluded. If you deal with us as a consumer, you keep every right your local consumer law gives you, and nothing here takes those away.

12. Disputes between users

A dispute about a job is between the customer and the provider. We are not an arbitrator and we do not adjudicate the merits, though we will provide the booking and message records either side needs, on request, and we take conduct into account when deciding whether an account may stay on the platform.

If a dispute involves a safety concern, tell us at SUPPORT_EMAIL straight away. If somebody is in immediate danger, contact the emergency services first.

13. Suspension and closure

We may suspend or close an account that breaches these terms, that we reasonably believe is being used fraudulently, or whose use puts other users at risk. Where the circumstances allow, we will tell you why first and give you the chance to put it right. You may appeal any decision by writing to SUPPORT_EMAIL.

Closing an account does not cancel obligations already incurred, including a job accepted and not yet done.

14. Changes to these terms

We may change these terms as the service changes. The date at the top of the page shows when they were last revised. Where a change materially affects your rights, we will give you at least 30 days notice by email or in the app, and continuing to use Doer after it takes effect means you accept it. If you do not, you may close your account.

15. Governing law

These terms are governed by the law of JURISDICTION, and the courts of JURISDICTION have jurisdiction over any dispute arising from them. If you deal with us as a consumer resident elsewhere, this does not deprive you of the protection of the mandatory law of the country where you live.

If any part of these terms is found unenforceable, the rest continues to apply.

16. Contact

Write to SUPPORT_EMAIL, or to COMPANY_NAME, COMPANY_ADDRESS. Privacy questions are handled separately, at the address given in the privacy policy.